Terms of Service

1Provider

The service is provided by ClientAI s.r.o., company ID 04593189, registered office Pod Děkankou 1694/4, Nusle, 140 00 Prague 4, Czech Republic, entered in the Commercial Register kept by the Municipal Court in Prague, section C, file 250379 (“we”). The “customer” is the company that has a company account in ClientAI; a “user” is a person the customer allows to use it.

2The service

• ClientAI stores the customer's credentials for its business systems, such as NetHunt CRM or ABRA Flexi, and makes their data available to Claude through an MCP connector and an API.
• ClientAI's tools only read. They do not write to, change or delete anything in the customer's systems.
• ClientAI keeps a log of tool calls (who, when, which tool, the result) and provides it to the customer as a usage overview.
• The specific scope of the service, any pilot operation and the price may be agreed in a separate contract, which takes precedence over these terms.

3Accounts and access

• Users sign in with a Google account. The customer's owner decides who becomes a member of the company and can remove members at any time; removal takes effect immediately.
• API tokens are equivalent to a password. The customer keeps them confidential and revokes any token that may have leaked.
• The customer is responsible for the actions taken under its members' accounts and its API tokens.

4Customer responsibilities

• The customer may connect only systems and data it is entitled to use, and confirms that it has authority to give ClientAI the credentials.
• We recommend connecting systems through a dedicated account with read-only rights.
• The customer decides which members may use the service, and informs them, and the people whose personal data its systems contain, as data protection law requires.
• The customer evaluates Claude's answers itself. Claude may misread or misinterpret data, so answers are not a substitute for checking important decisions against the source.

5Acceptable use

The customer and its users must not:

• attempt to access another company's data or circumvent ClientAI's security measures,
• overload the service or the connected systems, or use the service to attack other systems,
• use the service in breach of the law, the terms of the connected systems or the terms of Claude,
• resell the service or make it available to third parties without our consent.

We may suspend access that breaches these rules or threatens the security of the service. We will tell the customer why without undue delay.

6Data and privacy

The data in the customer's systems belongs to the customer. We process it only as a processor, on the customer's instructions, to provide the service. We do not use it for any other purpose, do not sell it and do not train artificial intelligence models on it. Processing of personal data is governed by a data processing agreement with the customer and by our Privacy Policy.

7Claude and third parties

Claude is a service of Anthropic, PBC. The customer uses it under its own account and its own agreement with Anthropic. Data that a user asks for in Claude is passed by ClientAI to Claude as the answer; how Anthropic then handles it is governed by that agreement. ClientAI is not an Anthropic product, and we are not responsible for Claude or for the connected systems of other providers, such as NetHunt or ABRA. Changes to their interfaces may temporarily limit the functions of ClientAI.

8Availability and changes

We operate the service with due care, but do not guarantee uninterrupted availability unless a separate contract says otherwise. We may develop and change the service. We will announce changes that significantly limit the functions the customer uses in advance.

9Fees

Fees, if any, are set out in the contract or order with the customer.

10Intellectual property

The ClientAI software, name and logo belong to ClientAI s.r.o. For the term of the contract, the customer has a non-exclusive right to use the service for its own needs. Use of the logo is governed by the brand guidelines.

11Liability

To the extent permitted by law, we are not liable for indirect damage, lost profit, or damage caused by Claude's answers, by the connected systems or by misuse of the customer's credentials or API tokens. Our total liability is limited to the fees paid by the customer for the twelve months preceding the damage. This does not limit liability that cannot be excluded by law.

12Termination

The customer may stop using the service at any time and ask us to delete its company account. We may terminate the service with one month's notice, or immediately in the case of a serious breach of these terms. After termination we delete the customer's credentials, members and call log without undue delay.

13Governing law and contact

These terms are governed by the law of the Czech Republic. Disputes will be decided by the competent Czech court. We may change these terms; we will publish the new version on this page and notify customers of material changes by e-mail in advance.

Contact: info@clientai.eu.